Ladies and Gentleman,
Job Offer:
Position : EUC L1
Duration: 6 Month
Background
Desktop Support engineer providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardwarewithinthe core campus location.
Key Skills•Desktop support experience. Must have performed desktop support role in last 18 months.
•Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
•Minimum 2years face to face experience required in Desktop Support role
•Outstanding customer service
•Outstanding presentation & communication
•Post Deployment Support/Floor Walking/Desktop Supportpreferably with in last 3 years
•Performing asset inventory activities as needed
•Strong Microsoft Windows o\s experience –Especially for Windows XPand Windows 7
•Understanding of Asset Management system and •Fault analysis for Microsoft Office Suite 2007/2010
•Reasonable knowledge on 2ndline fault analysis and experience of Microsoft Office (Outlook, Word, Excel)
•Basic Smartphone/Blackberry Support•Experience providing remote fault analysis, via verbal communication and IT remote control tools. •Active Directory user account administration experience.
•This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
•Experiencein providing H&E support based on the instruction / guidance from the remote team.
•Project or rollout experience in the IT environment
•Hardware accreditations or experience fromHP orLenovo or Dell equipment.Qualification and Experience:
•Diploma or equivalent certification
•At least 2 years of experience in End user support environment including VIP support.
•Prior experience on Desktops, Workstations, Notebooks and Printers •Installation and configuration end user devices (ieDesktop / laptop/ Printer/ etc.)
•Collaboration experience including remote control of PCs and video conferencing knowledge.
•Strong Microsoft Office skills (Outlook, Word, and Excel)
•Thorough understanding of Outlook's calendaring tool
•Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
•Strong written and verbal communication skills (English and local language)
•Must be detail oriented and self-motivating.
•Background security check mandatory
•Experience ofworking as team member in a geographically and culturally diverse team.